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Assistant Customer Service Manager 🚀 📍 Cikarang, Indonesia

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What the role covers

Jennie Lim • 3rd+ Talent Champion @ Avery Dennison 2w • Connect We’re Hiring: Assistant Customer Service Manager 🚀 📍 Cikarang, Indonesia | Full-Time | Manufacturing & Materials Science Looking to step up and lead a team where your leadership, operational grit, and strategic mindset actually make an impact? We’re searching for an independent, resilient Assistant CS Manager to lead our operational team in Cikarang! What you’ll do: 👥 Lead & Mentor: Directly manage and coach a team of 3 Customer Service Executives. 📦 Drive Excellence: Oversee delivery SLAs, CX metrics, and inventory flow to minimize aged materials. 📲 Champion Digitalization: Guide B2B clients toward e-ordering and digital portal adoption. 🛡️ Crisis & Escalations: Serve as the senior escalation point, balancing customer flexibility with strict compliance. What we’re looking for: ✅ 5+ years of team leadership in a complex B2B manufacturing or industrial environment. ✅ Proven analytical and problem-solving skills with a high

At a glance

Employment
Full-time
Experience
5+ years
Notice period
Not stated
Work mode
Indicative pay
Not disclosed (market estimate, not an offer)
Posted
3 wk ago
Hiring contact

Skills mentioned

Compliance
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